University of Guanajuato Guanajuato, Mexico. 31st Octuber 2016  Mr. Arturo Pérez Sales Manager Pink Software Systems - Dear Mr. Pérez, - Thank you for the information you sent regarding the Pink control system offered by your company. I certainly feel the system will meet our requirements. However, there are some points which I would like to clarify before we go ahead and order the system. Firstly, although you mentioned that the system has recently been updated, I wondered whether we might be eligible for a discount on any future upgrades. Secondly, the installation and implementation period of three weeks, to which you refer in your letter, seems rather long. Is there any possibility of getting the system up and running on a shorter timescale? I would be very grateful for a swift response to these queries, in order that we can begin the process as soon as possible. - Thank you in advance for your assistance. I look forward to your reply. - Yours sincerely, Ms. Lucía Johnson Purchasing Manager

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