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Class 3 - A consuming world


Activity 1

Complete the correct relative pronoun (who, which, whose)

This is the bank was robbed yesterday.

A boy sister is in my class was in the bank at that time.

The man robbed the bank had two guns.

He wore a mask made him look like Mickey Mouse.

He came with a friend waited outside in the car.

The woman gave him the money was young.

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Activity 2

Complete the information based on the conversation:

Customer: Service Representative: Hello, Big City Electricity, how may I help you today?

Mr. Peters: l'm calling concerning my electricity bill.

C: May I have your account number?

Mr. P: Certainly, it's 4392107.

C: Thank you, is this Mr. Peters?

Mr. P: Yes, this is Mr. Peters.

C: Thank you, what can I help you with?

Mr. P: I think l've been overcharged for the past month.

C: l'm sorry to hear that. Why do you think we charged you too much?

Mr. P: The bill is 300% higher than last month.

C: l'm sorry to hear that. Let me ask you a few questions and then l'll see what I can do.

C: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?

Mr. P: I usually pay about $50 a month.

C: Thank you. and how much did we charge on this bill?

Mr. P: $150.1 can't understand why.

C: Yes, Mr Smith. Was your usage different in any way?

Mr. P: No, it was an average month.

C: l'm sorry there certainly seems to be a mistake.

Mr. P: Well, l'm happy you agree with me.

C: l'll contact a Service representative to come out and check your meter. What's your address Mr Peters?

Mr. P: 223 Flanders St., Tacoma, Washington 94998

C: ... and what's your phone number?

Mr. P: 408-533-0875

C: l'm terribly sorry about the misunderstanding. We'll do our best to change this as quickly as possible.

Mr. P: Thank you for your help in clearing this up.

Mr. Peters was calling to clarify a problem with his .

The customer service representative asked him about number.

The problem was an for the last month.

The bill was 300% than last month.

Mr. Peters usually pays $50 a

A was sent to check the meter.

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Activity 3

Watch the videos and answer:



¿What are the differences between the two videos?

¿What do you think is a good service?

¿What do you think is a bad service?

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